This page is dedicated to the most up-to-date guidance and resources including important local information related to our current readiness and responses for people facing homelessness who are at-risk of or infected with coronavirus (COVID-19). 


Our protocols for accessing isolation/quarantine, as well as the supports provided and other operational details are being finalized. Additional communication about protocols for screening and triage will be provided when available.

Current protocol for screening and triage:

  • If an individual or member of a family with children is screened as COVID-19 positive OR symptomatic by the Homeless Hotline or by one of our shelter providers, that person or family should be directed to the nearest hospital for further screening and possible testing. Persons who are unsheltered or otherwise without safe, appropriate housing tonight who are similarly identified should also be referred to the nearest hospital.
  • Providers should call the hospital before sending a client to notify them and for further directions.
  • If a client exhibits severe symptoms, they should be encouraged to call 9-1-1 immediately, or do so on their behalf. Severe symptoms include, but are not limited to: difficulty breathing or shortness of breath, persistent pain or pressure in the chest, new confusion or inability to arouse, bluish lips or face.

If you identify a client who is symptomatic for COVID-19, please also immediately contact Erin Maus at


 03.13.2020 - Homeless System Command Group notes





csb recorded webinar from 03.17.20 - Emergency Shelter Hygiene and Sanitation

PPT. Slides

HUD Recorded webinar from 03.10.2020 - Infectious Disease Preparedness for Homeless Assistance Providers and Their Partners

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