Staff Directory

Jeremiah Bakerstull


Data & Evaluation Manager

As the Data and Evaluation Manager, Jeremiah Bakerstull is responsible for program and system data analysis, evaluation and reporting. Prior to joining Community Shelter Board in 2010, Jeremiah worked for Pilkington. He has a master’s of science in management degree, which he earned from Mount Vernon Nazarene University.

Lianna Barbu


Associate Director  | Download Bio

Lianna Barbu directs the internal operations of Community Shelter Board. She is responsible for overseeing the operation and management of all finance activities, grants, information technology and human resources. She also directs the data, research and evaluation affairs of CSB and is responsible for program and system evaluations necessary for programmatic and planning decisions. She oversees the work of the local Continuum of Care for Columbus and Franklin County programs funded by the U.S. Department of Housing and Urban Development. She holds a master’s degree in business administration from the Ohio State University Fisher College of Business and an undergraduate degree in computer sciences.

Lina Berling


Community Housing Manager

Lina Berling builds partnerships with property owners and landlords to support CSB’s partner agencies in their work to quickly resolve housing crises for people experiencing homelessness. She works to collaboratively and strategically expand partnerships that result in increased access to a diverse array of local housing options for people in need. Lina comes to CSB from Scioto Properties, where she served as their Housing Coordinator for seven years. In that role, Lina helped to find, purchase and then lease properties to non-profit and for-profit partners serving persons with disabilities. Lina is also a former licensed real estate agent in Arizona. She received her bachelor’s degree in journalism from The Ohio State University.

Thaddeus Billman


Operations Administrator

As Operations Administrator, Thaddeus Billman analyzes data, ensures data integrity, conducts research, proofs and edits materials, and prepares and submits reports. Additionally, he oversees CSB’s information technology and provides overall administrative support for the data and evaluation team. Before joining CSB, Thaddeus worked as an actuary at Nationwide, where he also delivered in-house technical support. He earned his bachelor’s degree in actuarial science from the Ohio State University.

Jennifer Birmele


Housing Director  | Download Bio

Jennifer Birmele oversees Community Shelter Board’s housing programs for people facing homelessness. This includes the direct client assistance program for short-term rent and utility assistance, the Unified Supportive Housing System for lease-up and vacancy management of permanent supportive housing, and strategic work to build and expand partnerships with property owners. She ensures that housing programs funded by the U.S. Department of Housing and Urban Development are administered effectively and in compliance with funder requirements.

Jennifer has more than 16 years of experience working with affordable housing programs and housing homeless families in the Springfield area. She most recently worked for the Springfield Metropolitan Housing Authority. Jennifer received her bachelor of business administration degree in 1999 from Franklin University and master of public administration degree in 2019 from Arkansas State University.

Cathy Ellerbrock


Grants Administrator

Cathy Ellerbrock administers partner agency contract activities and manages the program review and certification process. She is responsible for coordinating funding applications to ensure effective stewardship of investments in partner agency programs. Cathy has previous experience in the food manufacturing and home goods industries with over 25 years of experience in customer service, operations and vendor compliance. She attended Mount St. Joseph University where she earned a bachelor’s degree in business administration.

Melissa  Garver


Development Director  | Download Bio

Melissa Garver is the Development Director for Community Shelter Board, leading private fundraising efforts by developing strategy, building donor partnerships, and raising funds to support CSB’s impact: until everyone has a place to call home. Melissa works with companies and businesses and community leaders – in partnership with CSB’s Executive Director and board of trustees – to share how CSB is leading our community’s response to homelessness. Melissa earned a bachelor’s degree in business communications from Rockhurst University in 2003 and a Master of Business Administration from Capital University in 2014.

Katie Goehring


Administrative Assistant

Katie Goehring staffs the front desk and provides accounting and processing support for Community Shelter Board’s financial assistance programs. Katie worked at Kirche in Aktion in Frankfurt, Germany as an English interpreter/translator and administrative assistant before joining the CSB team. She earned her bachelor’s degree in youth ministry and Christian education from Cedarville University. She also holds a master’s degree in urban theology – community development from Nazarene Theological College.

Rebecca Hamilton


Operations Coordinator

Becky Hamilton provides administrative and clerical support in the areas of finance, grants, and operations. Becky worked in accounts payable at Nationwide for several years, and also spent six years working as a tutor for special needs children. She earned her bachelor’s degree in mass communications from the University of Rio Grande.

Michelle  Heritage


Executive Director  | Download Bio

Michelle Heritage has extensive non-profit and public sector experience including more than 30 years in leadership roles in the homeless system, mental health, child welfare, and the alcohol and drug systems. Michelle has a bachelor’s degree in criminology from The Ohio State University, a master’s degree in counseling from the University of Dayton, and has been a licensed social worker and a certified chemical dependency counselor in the State of Ohio.

Michelle has served on national, statewide, and local boards and committees for human services, diversity, homelessness, and community research. She currently serves as a board member for the Legal Aid Society of Columbus.

Michelle is co-founder of United Way’s Pride Council, the first United Way LGBT giving group in the country. She is a founding member of the Affordable Housing Alliance of Central Ohio, an organization mobilizing to protect and expand affordable housing options that transform our community.

Michelle is a founding member of Thrive, a group of private, elected, and public sector leaders developing a community wide framework to provide pathways out of poverty. She is also a founding member of the Prevent Family Homelessness Collaborative focused on addressing the upstream causes of homelessness among families.

In her role at Community Shelter Board, Michelle facilitates and leads work with our community to make sure everyone in Columbus and Franklin County, Ohio has a place to call home. She brings together diverse organizations to work together as an efficient system, rather than as a fragmented set of resources. She uses an outcome-based funding model that measures performance, monitors providers’ success, and assures the system’s effectiveness as a whole. She also combines innovative solutions and best practices with time-tested strategies to implement programs that quickly and stably house people in crisis. Michelle served as President/CEO of St. Vincent Family Center from 2001 to 2010.

Don Hollenack


Finance Director  | Download Bio

Don Hollenack joined Community Shelter Board as Finance Director in 2015. He is responsible for the budget and financial operations of CSB. He has nearly 30 years of experience in accounting and finance in the public, private and non-profit sectors. Don received his bachelor of science degree in business administration from the Ohio State University and is a certified public accountant. He previously served as Chief Financial Officer for Community Housing Network for 10 years.

Aubre Jones


Outreach & Youth System Manager

Aubre Jones works with partners and stakeholders across the community as part of a comprehensive, coordinated response to young people, under age 24, facing homelessness. Aubre also works with street outreach partners who engage people living outdoors to help them get to the safety of shelter or housing, facilitating access to benefits and targeted financial assistance, among other services. Aubre oversees CSB’s continuing education program for professional development in the homeless system, as well as the annual point-in-time count effort.

Most recently, Aubre oversaw programs for pregnant and parenting youth at the Center for Healthy Families. She began her career as a clinical therapist working in early childhood mental health where she specialized in working with 3-7 year-olds with behavioral and mental health challenges. She became certified in trauma-focused cognitive behavioral therapy while working with youth in foster care. Aubre is a licensed, independent social worker and earned her master’s degree from The Ohio State University.

Emily Juengel


Program Administrator

Emily Juengel administers Community Shelter Board’s financial assistance programs. She works with case managers in shelters and outreach programs to provide short-term rent and utility assistance to people experiencing homelessness. Emily previously worked as senior case manager for a homelessness prevention program at Gladden Community House. She earned her master’s degree in public administration from the Voinovich School of Leadership and Public Affairs at Ohio University, as well as her undergraduate degree in social work from The Ohio State University.

Hannah King Boyles


Grants Administrator

Hannah King Boyles manages the annual application for federal funding on behalf of homeless programs in Columbus and Franklin County and helps oversee how the funds are used. She staffs the Continuum of Care – a broad community stakeholder group that oversees the strategic plan to respond to homelessness. Hannah also assists with the program review and certification and invoicing processes. Prior to joining Community Shelter Board, Hannah worked to build community in Charlotte, NC through a career in arts administration. She earned a bachelor’s degree in piano performance from Westminster Choir College.

Tom Lather


Grants Administrator

Tom Lather monitors partner agency spending to ensure proper expenditures of federal grant funding. He also assists with the program review and certification process. Tom has over 25 years of experience in the field of financial services, working in both the public and private sectors. Tom received his master’s degree in business administration from Ashland University as well as his undergraduate degree in business administration from the Ohio State University.

Sara  Loken


Community Relations Director  | Download Bio

Sara Loken leads Community Shelter Board’s community relations, government relations and communication efforts. In this role, she builds public awareness about CSB’s work to make sure everyone has a place to call home. She engages a broad array of public and private stakeholders and participates in local, state and federal advocacy activities. Sara leads media relations efforts and crafts presentations, speeches and public testimony to advance CSB’s mission.

Jaynina MacMillan


Program Manager - USHS

Jaynina MacMillan handles lease-up and vacancy management of permanent supportive housing. To ensure that the most vulnerable people experiencing homelessness are prioritized, Jaynina manages a common method for application, screening and placement into permanent supportive housing across the homeless system. Jaynina worked in customer service at Nationwide before joining the CSB team in 2018 as an Administrative Assistant. She holds a certification in customer service and earned her bachelor’s degree in human and consumer sciences from the Patton College of Education at Ohio University.

Monisa Mason


Homelessness Prevention Network Manager

Monisa Mason manages a comprehensive, coordinated network of prevention partners and resources for people at risk of homelessness. Monisa has more than 10 years of experience working with different community populations, from the education to nonprofit sectors. She most recently worked as a director for the Boys & Girls Clubs of Central Ohio. She earned her bachelor’s degree in communication and journalism from the University of Toledo and her master’s degree in entertainment business from Full Sail University. 

Erin  Maus


Systems Manager

Erin Maus works with partners and stakeholders across the community as part of a comprehensive, coordinated response to people facing homelessness. Her work focuses on the homeless hotline and programs for shelter, rapid re-housing, and permanent supportive housing. Erin has worked with people experiencing homelessness in Columbus since 2001. She received her bachelor’s degree in social work from Wright State University and is a licensed, independent social worker. Erin joined the CSB team in 2010.

Heather  Notter


Grants & Compliance Director  | Download Bio

Heather Notter manages Community Shelter Board’s contracts with all public funders, including sub-awarding, invoicing, and monitoring activities. She oversees review and certification of CSB-funded programs to assure compliance with federal, state, and local regulations.

Before joining Community Shelter Board, Heather was a senior analyst with the federal government in Washington, D.C.

Heather earned degrees in international relations from the College of William and Mary and the University of Chicago. She joined Community Shelter Board in 2015.

Katie Ocasio


Relationship Officer

Katie Ocasio coordinates donor partnerships and helps raise funds to support CSB’s impact for people facing homelessness. She works with companies to share CSB’s impact and also leads individual and family giving programs. Katie worked for the past 12 years running programs to assist individuals with disabilities find employment and achieve full community integration. She attended the Ohio State University, where she earned a bachelor’s degree in international studies.

Carol  Patzkowsky


Executive Assistant

Carol Patzkowsky provides a wide variety of executive support to the Executive Director, Associate Director, and Programs & Planning Director including scheduling, meeting and event planning, research, special projects, and coordinating activities across teams. Carol held various roles at BMW Financial Services over more than ten years. She joined Community Shelter Board in 2013.

Lilia  Perez-Chavolla


Grant Writer

Lilia Perez-Chavolla manages all private sector grant writing and reporting. In this capacity, she helps the development team raise funds to support CSB’s impact for people facing homelessness. Lilia has worked as a consultant for the United Nations system in the areas of communications and social development. She received her master’s and doctoral degrees in communication from The Ohio State University.

Richard (Pete) Scott


Housing Inspector

Richard (Pete) Scott completes housing inspections to ensure safe and high-quality environments for Community Shelter Board’s housing programs. He is a compliance expert with local, state, and federal housing code and regulations, and he coordinates with property owners to help them achieve compliance and participate in CSB’s housing programs. Pete has more than 10 years of experience in the field of housing inspections and has worked for Fannie Mae and Asons Property Preservation, performing property and quality control inspections. He received his home inspection certification in 2011 from the American Society of Home Inspectors.

Amber Scott-Mandelbaum


Relationship Coordinator

Amber Scott-Mandelbaum leads individual giving programs through a variety of fundraising channels and manages community giving campaigns. She also engages and coordinates with companies for volunteer projects and community service. Prior to joining Community Shelter Board, Amber worked for a non-profit eating disorder and mental health clinic where she helped develop and implement a new treatment for adults with severe and enduring anorexia nervosa. She earned her bachelor’s degree in journalism and anthropology with a specialization in cultural anthropology from Miami University of Ohio.

Steven Skovensky


Programs & Planning Director  | Download Bio

As Programs & Planning Director, Steven Skovensky has overall strategic and operational responsibility for all program areas, including prevention, street outreach, emergency shelter, rapid re-housing, and permanent supportive housing. He is part of the senior management team that drives strategy for the organization and represents Community Shelter Board on a local, regional, and national basis.

Steve has extensive experience in the field of homelessness. He holds a deep and unwavering commitment to housing as the solution to homelessness, and has a long track record of demonstrating collaborative and productive relationships to best achieve that vision.

Steve was with YMCA of Central Ohio from 2016 – 2020 where he most recently held the position of Executive Director of Supportive Housing, managing operational aspects of their permanent supportive housing portfolio. Prior to that he held the position of Senior Director of Operations, providing leadership at Van Buren Center, the largest homeless shelter in Columbus and Franklin County.

Steve held a leadership role on the Maryhaven Outreach Team as the Program Coordinator, at Faith Mission as the Supportive Services Manager, and at Southeast as the Project Liaison Case Manager. He also worked in Chicago with individuals with HIV/AIDS, inpatient mental health patients, and at a homeless shelter.

Before coming to Columbus, Steve worked for Lakefront SRO – now Mercy Housing Lakefront – an innovator in permanent supportive housing and blended management. He was a partner in the Aids Foundation of Chicago's Hospital to Housing program and study, and was named as a Harm Reduction Champion by Heartland Health Outreach in Chicago.

Jennifer Slusarz


Senior Accountant

Jennifer Slusarz serves as Senior Accountant, responsible for CSB’s accounting system and related reporting. She also participates in provider agency contract monitoring, review and certification. Before joining Community Shelter Board, Jennifer worked in accounting, billing and accounts receivable for an electrical contracting company in Cincinnati. She holds a bachelor’s degree in strategic communications from the Ohio State University.

Travis  Theders


Database Administrator

Travis Theders is responsible for the Columbus and Franklin County homeless management information system – Columbus Service Point – to ensure the availability of timely and quality data. Travis oversees the daily operations of Columbus Service Point for close to 300 users with an emphasis on quality management. Working closely with partner agency staff, Travis conducts training for administrators and data entry personnel. He previously worked for CLEAResult as a Program Analyst for energy efficiency programs. He attended the University of Cincinnati where he earned a bachelor’s degree in biological sciences.

Michelle Trudeau


Staff Accountant

Michelle Trudeau processes accounts payable and receivable, as well as grants payable. She assists with federal grant payments and banking. She also provides human resources support and payroll processing. Michelle attended the Ohio Dominican University where she earned a bachelor’s degree in history with education certification.

Courtney White


Development Associate

Courtney White handles gift processing, reporting, and records management for CSB’s development activities. She also assists the development team with administrative and logistics support. Prior to joining Community Shelter Board, Courtney worked as an administrative assistant in construction. She was also an independent financial coach and recruiter for a financial services company for two years, along with several years of experience doing event coordination and staffing recruitment. She earned her bachelor’s degree in Communications from The Ohio State University.

Kacy Wiant


Development Coordinator

Kacy Wiant leads production and logistics for CSB’s fundraising events. She also manages community giving campaigns and coordinates development operations functions. Prior to joining Community Shelter Board, Kacy worked for a non-profit eating disorder and mental health clinic. She earned her bachelor’s degree in Spanish from the Ohio State University.

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