TOM ALBANESE, LSW
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Tom Albanese has significant experience in designing homeless crisis response systems and helping communities build their capacity to achieve better outcomes. His career in the homeless services field spans 25 years. He worked as a principal associate for Abt Associates, a leading research and technical assistance firm for the U.S. Department of Housing and Urban Development and other federal agencies, from 2008 to 2016.
In his role at Community Shelter Board, Tom has overall strategic and operational responsibility for all program areas. He drives system and program strategy for the organization and represents Community Shelter Board on a local, regional, and national basis. With a program budget of $31 million and a staff of 24, Tom focuses on program leadership and management, external relationships, and knowledge management. He has a bachelor’s degree in sociology from Kent State University and completed post-graduate coursework in social work at the University of Akron. He is a licensed social worker and earned a certificate in non-profit management from Kent State University.
Data & Evaluation Manager
As the Data and Evaluation Manager, Jeremiah Bakerstull is responsible for program and system data analysis, evaluation and reporting. Prior to joining Community Shelter Board in 2010, Jeremiah worked for Pilkington. He has a master’s of science in management degree, which he earned from Mount Vernon Nazarene University.
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Lianna Barbu directs the internal operations of CSB. She is responsible for overseeing the operation and management of all finance activities, grants, information technology and human resources. She also directs the data, research and evaluation affairs of CSB and is responsible for program and system evaluations necessary for programmatic and planning decisions. She oversees the work of the Rebuilding Lives Funder Collaborative – the local continuum of care for Columbus and Franklin County’s programs funded by the U.S. Department of Housing and Urban Development. She holds a master’s degree in business administration from the Ohio State University Fisher College of Business and an undergraduate degree in computer sciences.
As Operations Administrator, Thaddeus Billman analyzes data, ensures data integrity, conducts research, proofs and edits materials, and prepares and submits reports. Additionally, he oversees CSB’s information technology and provides overall administrative support for the data and evaluation team. Before joining CSB, Thaddeus worked as an actuary at Nationwide, where he also delivered in-house technical support. He earned his bachelor’s degree in actuarial science from the Ohio State University.
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Janet Bridges is the Community Shelter Board’s Grants Director, managing contracts with all public funders, including sub-awarding and monitoring activities. She assists with the preparation of budgets, financial projections, human resources and legal counsel. Janet has more than 30 years of experience in business management, accounting, budgets and human resource management, and extensive knowledge of federal regulations and compliance. She has a bachelor’s degree in organizational management.
Jennifer Cultice serves as Senior Accountant, responsible for CSB’s accounting system and related reporting. She also participates in provider agency contract monitoring, review and certification. Before joining Community Shelter Board, Jennifer worked in accounting, billing and accounts receivable for an electrical contracting company in Cincinnati. She holds a bachelor’s degree in strategic communications from the Ohio State University.
Cathy Ellerbrock administers partner agency contract activities and manages the program review and certification process. She is responsible for coordinating funding applications to ensure effective stewardship of investments in partner agency programs. Cathy has previous experience in the food manufacturing and home goods industries with over 25 years of experience in customer service, operations and vendor compliance. She attended Mount St. Joseph University where she earned a bachelor’s degree in business administration.
Angelic Euceda handles lease-up and vacancy management of permanent supportive housing. To ensure that the most vulnerable people experiencing homelessness are prioritized, Angelic manages a common method for application, screening and placement into permanent supportive housing across the homeless system. She joined Community Shelter Board in 2013 as an Administrative Assistant. She worked for Columbus Urban League for three years as a Family Service Advocate and earned a bachelor’s degree in sociology from the Ohio State University.
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Melissa Garver is the Development Director for the Community Shelter Board, leading private fundraising efforts by developing strategy, building donor partnerships, and raising funds to support CSB’s impact: rebuilding the lives of people experiencing homelessness. Melissa works with companies and businesses and community leaders – in partnership with CSB’s Executive Director and board of trustees – to share how CSB is leading our community’s response to homelessness. Melissa earned a bachelor’s degree in business communications from Rockhurst University in 2003 and a Master of Business Administration from Capital University in 2014.
Becky Hamilton staffs the front desk and provides accounting and processing support for Community Shelter Board’s financial assistance programs. Becky worked in accounts payable at Nationwide for several years, and also spent six years working as a tutor for special needs children. She earned her bachelor’s degree in mass communications from the University of Rio Grande.
John Hardy monitors provider agency spending to ensure proper expenditures of federal grant funding. He also assists with the program review and certification process. John has over eight years of experience in the accounting, government and non-profit fields. He attended Ohio Dominican where he earned his bachelor’s degree in accounting and business administration.
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Michelle Heritage has extensive non-profit and public sector experience including more than 25 years in leadership roles in the homeless system, mental health, child welfare and the alcohol and drug system. Michelle has served on national, statewide and local boards and committees for human services, diversity, homelessness and community research. In her role at the Community Shelter Board, Michelle facilitates and leads the community’s response to homelessness in Columbus and Franklin, County, Ohio. She has a bachelor’s degree in criminology from The Ohio State University, a master’s degree in counseling from the University of Dayton, and has been a licensed social worker and a certified chemical dependency counselor in the State of Ohio. Michelle served as President/CEO of St. Vincent Family Center from 2001 to 2010.
Don Hollenack joined the Community Shelter Board as Finance Director in 2015. He is responsible for the budget and financial operations of CSB. He has nearly 30 years of experience in accounting and finance in the public, private and non-profit sectors. Don received his bachelor of science degree in business administration from the Ohio State University and is a certified public accountant. He previously served as Chief Financial Officer for Community Housing Network for 10 years.
Catherine Kendall is the Database Administrator for CSB. She is responsible for the Columbus and Franklin County homeless management information system – Columbus Service Point – to ensure the availability of timely and quality data. Catherine oversees the daily operations of Columbus Service Point for close to 300 users with an emphasis on quality management. Working closely with provider agency staff, Catherine conducts training for administrators and data entry personnel. She has been with CSB since 2003.
Christina Leonard coordinates donor partnerships and helps raise funds to support CSB’s impact: rebuilding the lives of people experiencing homelessness. Christina leads individual giving programs and also works with companies to share how CSB is leading our community’s response to homelessness. She also manages community giving campaigns and the annual Together Rebuilding Lives event. Prior to joining Community Shelter Board in 2015, Christina worked for the Columbus Blue Jackets.
Community Relations Director
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Sara Loken leads the Community Shelter Board’s community relations, government relations and communication efforts. In this role, she works to build public awareness about CSB’s work to lead the community’s response to homelessness. She engages a broad array of public and private stakeholders and participates in local, state and federal advocacy activities. Sara leads media relations efforts and crafts presentations, speeches and public testimony to advance CSB’s mission.
Laura Matney coordinates donor partnerships and helps raise funds to support CSB’s impact: rebuilding the lives of people experiencing homelessness. Laura leads CSB’s individual and family giving programs and also works with companies to share how CSB is leading our community’s response to homelessness. Prior to joining Community Shelter Board in 2012, Laura worked for the Franklin County Board of Commissioners.
Erin Maus is the Program Manager at Community Shelter Board. She is responsible for the improvement and innovation of CSB provider programs and systems as well as the monitoring of CSB investments. Erin has worked with people experiencing homelessness in Columbus since 2001. She received her bachelor of social work from Wright State University and has been licensed with the State of Ohio Counselor, Social Worker, Marriage and Family Therapist Board since 2000. Erin joined the CSB team in 2010.
Heather Notter manages the annual application for public federal funding on behalf of all homeless programs in Columbus and Franklin County. She staffs the Rebuilding Lives Funder Collaborative – a broad community stakeholder group that oversees the strategic plan to respond to homelessness. Heather also assists with the program review and certification process. She earned degrees in international relations from the College of William and Mary and the University of Chicago. Heather joined Community Shelter Board in 2015.
Carol Patzkowsky provides a wide variety of executive support to the Executive Director, Associate Director and Operations Director, including scheduling, meeting and event planning, research, special projects, and coordinating activities across teams. She also supports meetings of the board of trustees. Carol held various roles at BMW Financial Services over more than ten years. She joined Community Shelter Board in 2013.
In a part-time role, Lilia Perez-Chavolla manages all private sector grant writing and reporting. In this capacity, she helps the development team raise funds to support CSB’s impact: rebuilding the lives of people experiencing homelessness. Lilia has worked as a consultant for the United Nations system in the areas of communications and social development. She received her master’s and doctoral degrees in communication from The Ohio State University.
Michelle Trudeau processes accounts payable and receivable, as well as grants payable. She assists with federal grant payments and banking. She also provides human resources support and payroll processing. Michelle attended the Ohio Dominican University where she earned a bachelor’s degree in history with education certification.
Ebony Wheat administers Community Shelter Board’s financial assistance programs. She works with case managers in shelters and outreach programs to provide short-term rent and utility assistance to people experiencing homelessness. Ebony previously worked as a housing coordinator for YMCA of Central Ohio and as a housing counselor for Columbus Urban League. She majored in communications with a minor in African/African American studies at the Ohio State University. She joined Community Shelter Board in 2016.