FY2006 Program Outcomes Plan (POP)

& Service Description Form

Instructions

I. Overview

A. Purpose

The Program Outcomes Plan (POP) establishes individual program performance goals for all CSB funded programs.  Performance goals must be consistent with CSB Governance Policies, Performance Standards, and Program Certification Standards.  Agencies must submit a proposed POP for each program applying for funding in FY2007.

B. POP Monitoring:

For purposes of contract compliance, program outcomes will be evaluated for compliance with CSB performance standards on a semi-annual basis.  Success in achieving performance standards during the current contract period, along with other factors, will form the basis for funding decisions in the next contract period.

II. Instructions

1.     Review the 2006-07 CSB Definitions and Performance Standards below.  A description of outcome evaluation methodologies can be found at www.csb.org.

2.     Complete one proposed Program Outcomes Plan for each program receiving funding.  The final Program Outcomes Plan must match the agreed upon POP per each agency’s final funding award.

3.     Section I: Program Outcomes Chart: complete for both semi-annual and annual goals.  Provide an explanation for any variance from CSB Performance Standards (see below).  In some instances (e.g. housing retention and recidivism) annual performance targets will be the same as semi-annual periods.

4.     Section II: Program Services Description: Complete only the applicable items based on the program type.

III. Definitions:

1. Access to CSB Direct Client Assistance: (Outreach, Resource Specialists, Direct Housing and CSB Transition Program.) The percent of distinct households receiving either CSB Transition Program direct client assistance (DCA) or CSB FHC DCA during the period, as a percentage of distinct household exits.

2. Average CSB Direct Client Assistance (DCA) Amount per Household: (Direct Housing and CSB Transition Program.)  The average amount of total CSB direct client assistance received per household during the period.  This average is calculated by dividing the total assistance for all the households by the total distinct number of households receiving assistance. 

3. Average Length of Stay: the number of days clients are enrolled in or receive services from the program (from entry to exit).  For Direct Housing, average length of stay is measured from the point of enrollment in the FHC program to the exit date from the YWCA Family Center .

4. Change in Income from Entry to Exit: (Tier II Emergency Shelter) the average increase in total household income amount from entry to exit. The percentage change in income is calculated by determining the difference in total household income amount for all sources at entry from the total household income amount at exit for all sources and dividing by the total household income amount for all sources at entry.  Change in Income considers only the total number of distinct households that exit (i.e. latest exit for clients with multiple stays during period).  Income sources may include employment, benefits, or other sources. 

5. Clients/Households Served: the number of distinct individuals and families served by the program (including new and carry-over).  For Permanent Supportive Housing, clients served must meet Rebuilding Lives eligibility criteria. Note that clients served equals households served for Permanent Supportive Housing.

6. Detox Exits: (Tier I Inebriate Shelter) the number of households served that exit to an inpatient drug or alcohol treatment facility.  The percentage of detox exits is derived by dividing the number of detox exits by the number of total housing outcomes (i.e., the number that exits the program).  Detox outcomes represent the number of distinct households that exit (i.e., latest exit for clients with multiple stays during period).

7. Housing Retention: (Permanent Supportive Housing) the percent of clients who maintain their housing, whether or not as part of the Permanent Supportive Housing program, and do not return to emergency shelter within two weeks to three months of exit from the program. 

8. Housing Stability: (Permanent Supportive Housing) the average length of time, measured in months, that clients reside in the Permanent Supportive Housing project. 

9. Movement: the percentage of exited clients who have any contact with another shelter within 7 days of exit from the program.  Movement is not applicable to Tier I family shelter and Resource Specialists.

10. New Households Served: (Direct Housing) Number of distinct households that entered the program during the period.

11. Program Occupancy Rate: (Tier II Emergency Shelter and Permanent Supportive Housing) the average daily occupancy as a percentage of the program capacity. 

12. Recidivism: the percentage of exited clients with a successful housing outcome (permanent or transitional) who have any shelter contact within two weeks to three months of a successful housing outcome, expressed as a percentage of total distinct clients with an exit to permanent or transitional. 

13. Successful Housing Outcome: the number of households served that exit to permanent or transitional housing.  For Outreach, this includes Tier I shelters.  For Tier I family shelter, this includes Tier II family shelters.  For Direct Housing, this excludes transitional housing.  Note: for PSH, deceased clients are not included in the count of exited clients.  The percentage of successful housing outcomes is derived by dividing the number of successful housing outcomes by the number of total housing outcomes (i.e., the number that exits the program).  For all programs excluding PSH, housing outcomes represent the number of distinct households that exit (i.e., latest exit for clients with multiple stays during period): for PSH, clients who remain in the program are considered successful housing outcomes.  Refer to Table 1 below for a complete list of housing outcomes.

Table 1: Successful Housing Outcomes

The following table identifies various destinations, including successful housing and shelter outcomes, as identified in the CSB HMIS Data Definitions for 2005-06.  Housing outcomes correspond to ServicePoint pick list choices for ‘destination’ and are used to determine shelter and/or housing outcomes in the 2006 Program Evaluation.

ServicePoint Destination	CSB Definition	Client Control of Housing? (1)	CSB Evaluation Element
Permanent Housing: Rental house/apartment (no subsidy)	Privately owned, market rent housing (not subsidized)	Yes	Successful Housing Outcome
Permanent Housing: Public Housing	Housing owned and subsidized by CMHA	Yes	Successful Housing Outcome
Permanent: Section 8	Housing owned by a private landlord or partner agency and subsidized through a CMHA Section 8 Voucher or through Section 8 project-based subsidy	Yes	Successful Housing Outcome
Permanent: Shelter Plus Care	Housing owned by a private landlord or partner agency and subsidized through the Shelter Plus Care program administered by CMHA	Yes	Successful Housing Outcome
Permanent: HOME subsidized house/apartment	The YMCA  Permanent Supportive Housing (PSH) program at 40 West Long Street or SE Scattered Site Permanent Supportive Housing	Yes	Successful Housing Outcome
Permanent: Other subsidized house/apartment	Housing owned by a private landlord or partner agency that has an on-going subsidy through HUD 202 or 811 program, tax credits, or other sources, including HUD and CSB	Yes	Successful Housing Outcome
Permanent: Home ownership	Housing that is owned by the client	Yes	Successful Housing Outcome
Permanent: Moved in with Family/Friends	DO NOT USE	N/A	N/A-Not a Housing Outcome
Transitional: Transitional housing for homeless	Transitional (i.e.  New Horizons)	Varies	Successful Housing Outcome (except for Family Housing Collaborative)
Transitional: Moved in with Family/Friends	Temporary housing with family or friends	No	Unsuccessful Housing Outcome
Institution: Psychiatric hospital	Temporary/indefinite residence in a psychiatric hospital for the treatment of severe mental illness	No	Unsuccessful Housing Outcome
Institution: Inpatient alcohol/drug facility	Temporary/indefinite residence in an inpatient facility for treatment of alcohol and/or drug addiction	No	Unsuccessful Housing Outcome
Institution: Jail/prison	Incarceration in local, state or federal prison	No	Unsuccessful Housing Outcome
Emergency Shelter	Emergency Shelter (all including Tier II shelters)	No	Unsuccessful Housing Outcome (except: YWCA-Family Center = Successful Housing Outcome; Outreach = Successful Housing Outcome)
Other: Other Supportive Housing	DO NOT USE	N/A	N/A-Not a Housing Outcome
Other: Places not meant for habitation (street)	Street, condemned buildings, etc.	No	Unsuccessful Housing Outcome
Other	Hotel, other	No	Unsuccessful Housing Outcome
Unknown		N/A	Unsuccessful Housing Outcome

(1) Client’s are determined to be in control of their housing if the lease/mortgage is in their name or if they otherwise have a written agreement that gives them a right to reside in their housing, such as a roommate agreement.

14. Successful Income Outcome: (Resource Specialist) the number of households served that do not have income at intake and that have income at exit.  The percentage of successful income outcomes is calculated by dividing the number of successful income outcomes by the number of total income outcomes.  Income outcomes considers only the total number of distinct households that exit (i.e. latest exit for clients with multiple stays during period).  Income sources may include employment, benefits, or other sources.

15. Successful Permanent Housing Outcome: (Permanent Supportive Housing) the number of households served that remain in the Permanent Supportive Housing program or exit the program for other permanent housing and the percentage this represents of total distinct households served. 

16. Turnover Rate:  (Permanent Supportive Housing) the rate at which units become vacant relative to the number of units occupied.  Turnover rate is calculated by dividing the total units becoming vacant during a semiannual period by the number of units occupied during the same period.

IV. 2006-07 CSB Performance Standards

Homelessness Prevention

Ends	Measurement	Annual Goal
Housing Stabilized	Successful Housing Outcomes	95% will maintain or obtain permanent or transitional housing
Do not enter shelter	Recidivism	<5% will return to shelter
Resources and services to maintain housing	Pass program certification	Provide access to and coordination with community resources to prevent homelessness.
Efficient use of a pool of community resources	CSB percent of total program budget	CSB funds will only be a portion of total program budget

Outreach Specialist

Ends	Measurement	Annual Goal
Basic human needs met in secure, decent environment	Pass program certification	Provide access to secure, decent shelter and housing.
Housing Stabilized	Successful housing outcomes	At least 60% successful housing outcomes
Do not return to shelter	Recidivism	<10% will return to shelter
Access to resources/services to maintain housing	Access to CSB Direct Client Assistance	At least 25% will receive CSB DCA
Efficient use of a pool of community resources	CSB percent of total budget	CSB funds will only be a portion of total program budget

Tier I/Emergency Shelter

Ends	Measurement	Annual Goal
Access to resources to avoid shelter admission and stabilize housing	-Pass program certification -Detox Exits (Inebriate Shelter Only)	-Provide access to and coordination with community resources to avoid shelter admission and stabilize housing. -At least 10% of inebriate shelter exits will enter a detoxification program
Basic needs met in secure, decent environment	Pass program certification	Provide secure, decent shelter.
Temporary, short-term stay	Average Length of Stay	Average stay not to exceed: · 30 days for men’s shelter · 28 days for women’s shelter · 20 days for family shelter · 12 days for inebriate shelter
Move to positive, stable housing	Successful Housing Outcomes	Obtain permanent or transitional housing: · At least 15% for men’s shelter · At least 24% for women’s shelter · At least 70% for family shelter (includes Tier II shelter) · At least 5% for inebriate shelter
Do not re-enter the emergency shelter system	Recidivism	<10% will return to shelter (men’s, women’s, family shelter) <20% will return to shelter (inebriate)
Do not move inappropriately to other emergency shelter	Movement	<20% will move to other shelter
Ongoing engagement with the neighborhood	Pass program certification	Actively participate in community engagement process.
Efficient use of a pool of community resources	CSB percent of total budget	CSB funds will only be a portion of total shelter budget

Tier II Shelter

Ends	Measurement	Annual Goal
Basic needs met in a non-congregate environment	-Pass program certification	Programs will provide private or shared living units.
Increased income	Change in income from entry to exit	Increase by at least 30%
Temporary, short-term stay	Average Length of Stay	Average stay not to exceed 80 days
Move to positive, stable housing	Successful Housing Outcomes	At least 70% will obtain permanent or transitional housing
Do not re-enter the emergency shelter system	Recidivism	<8% will return to shelter
Do not move inappropriately to other emergency shelter	Movement	<10% will move to other shelter
Ongoing engagement with the neighborhood	Pass program certification	Actively participate in community engagement process.
Efficient use of a pool of community resources	-Program Occupancy Rate -CSB percent of total budget	-At least 95% occupancy rate -CSB funds will only be a portion of total shelter budget

Resource Specialist

Ends	Measurement	Annual Goal
Basic needs met in a non-congregate environment	Pass program certification Successful Housing Outcomes	-Assist clients in accessing an independent apartment -See Housing Stabilized
Housing Stabilized	Successful Housing Outcomes	-At least 45% for adult shelters -At least 70% for family shelters
Do not re-enter the emergency shelter system	Recidivism	<5% will return to shelter
Access to resources/services to maintain housing	-Successful Income Outcomes -Access to CSB Direct Client Assistance	-At least 40% of clients with no income at entry will obtain income by exit. -Agency to set own goal for FY06

Direct Housing

Ends	Measurement	Annual Goal
Basic needs met in a non-congregate environment	-Pass program certification -Independent apartment	-All programs will pass certification -Programs will assist clients in accessing an independent apartment
Housing Stabilized	Successful Housing Outcomes	At least 90%
Temporary, short-term stay in shelter	Average Length of Stay	Average stay not to exceed 20 days
Do not re-enter the emergency shelter system	Recidivism	<5% will return to shelter
Access to resources/services to maintain housing	Access to CSB Direct Client Assistance	At least 90% will receive CSB DCA

Permanent Supportive Housing

Ends	Measurement	Annual Goal
Basic needs met in a non-congregate environment	Pass program certification	-Housing is long-term (no time limit)
Increased income	Change in income	At least 45% will increase their income 6 months after entry
Housing stabilized	-Housing Stability -Successful Permanent Housing Outcomes	-At least 12 months housing stability -At least 90% successful permanent housing outcomes
Do not re-enter the emergency shelter system	Housing Retention	At least 90% will maintain permanent housing
On-going engagement with the neighborhood	Pass program certification	Actively participate in community engagement process.
Efficient use of a pool of community resources	-CSB percent of total budget -Program Occupancy Rate	-CSB provides funding as member of Rebuilding Lives Funder Collaborative -CSB funds will only be a portion of total program budget -At least 95% occupancy rate